Create a Resilient Workforce With These Tips for Employers
By Rachel Kuhlen, MBA, ACC-CPC • HFTP Blog
A resilient workforce is better equipped to handle challenges, adapt to change and maintain productivity during difficult times. More>
How Artificial Intelligence Will Change Golf Club Marketing in 2024
With the help of AI, you can take your golf marketing to the next level in an innovative way to reach them. More>
General Managers: Stuck in the Middle
BoardRoom Magazine
The general manager at a country club often goes unnoticed. This role may seem like a position of power and privilege, but the GM walks a tightrope between competing interests. More>
The U.S. Department of Labor's New Overtime Exemption Rule and What It Means for Clubs
By Brad Steele, J.D. • HFTP Blog
The U.S. DOL finally released its new Overtime (OT) Exemption rule, and it greatly expands the number of employees entitled to OT pay. More>
Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the restaurant industry to illustrate my point. More>
Effective Board Orientation
Four important considerations will make leadership transition more effective and favorably impactful at your club. More>
Why Handling Mistakes Well Is a Key to Amazing Customer Service
The only way to exceed the expectation is to manage a mistake. Perfection in customer service is not always possible, but the way a mistake is handled can make up for imperfections. More>
